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The hotel originally achieved its Visit England four-star rating in 2018, highlighting the quality of the restaurant, spa and salon, events space and rooms on offer. This assessment saw an inspector stay overnight, trying out a wide range of the hotel’s services, scrutinising elements such as the bedrooms, bathrooms, cleanliness, hospitality, food and service.
In the written report following the assessment, the inspector noted: “The Yarrow hotel in Broadstairs offers a very good standard of accommodation and achieves a Four Star Hotel rating at this assessment. The accommodation sits comfortably within the grading given with sectional scores for some areas achieving a higher level.”
The Yarrow has gone from strength to strength since it first opened as the only hotel in England owned and operated by an FE College. Director of EKC Commercial Services, Shane Godwin, highlighted the work undertaken by staff to ensure it is a beacon for the industry in the future.
He said: “Making sure that everything we do is at the highest standards is core to the work The Yarrow’s staff do to ensure visitors have an exceptional stay. This is made doubly important because we’re also developing the next generation of skilled hospitality staff through The Yarrow, ensuring Thanet has the right skills to capitalise on the growth of tourism in the area. It’s a fantastic validation to achieve four-star status for a second time, as it serves to highlight all of the fantastic work being done by our committed and passionate staff.”
The Yarrow is also achieving away from the world of tourism, having been shortlisted in this year’s Association of Colleges Beacon Awards.